Can you delete my bad reviews?
Honest answer: nobody can force Google to remove a genuine review — anyone promising that is selling you something shady. What we can do: respond so well that the bad review works in your favour (readers judge the response more than the review), flag reviews that violate Google's policies, and — because a lawyer leads this — recognise when a review may cross a legal line and tell you it is worth taking to a lawyer of your own. That last one is judgement no ordinary agency has. To be clear: SIGNET is a review-management service, not a law firm, and nothing we provide is legal advice.
How fast will I see results?
The response coverage is immediate — your backlog is cleared in week one and nothing goes unanswered after that. Measurable movement in rating and Maps visibility typically shows in 30–90 days, because ratings shift as engaged profiles attract more and better reviews. Anyone promising a specific star rating by a specific date is guessing or lying; we promise the inputs and report the outputs monthly.
Is this a human or a bot?
Both, in the right order. Drafting uses modern AI tuned to your brand voice — that's how everything gets answered within 48 hours. Then a practising attorney reads every reply before it's posted. You get machine speed with a named human who puts his own reputation behind every word. And 1–2★ replies always come to you before publishing, no exceptions.
Do you post fake reviews?
Never — and we won't work with anyone who asks. Fake reviews violate Google's policies and consumer law in every market we serve, and they're the fastest way to get a profile penalised. The entire point of Signet is the opposite: making the genuine reviews you already have work for you.
Can you get me more reviews too?
Yes, compliantly. Responding itself drives volume — research on TripAdvisor hotels found profiles received about 12% more reviews after owners started answering (hotels, not clinics — the direction is the point, not the figure). On top of that, your monthly report includes one concrete recommendation, which often covers compliant review invitations: asking real, happy customers at the right moment, without incentives or gating. What we'll never do is buy, trade, or manufacture reviews.
I have thousands of reviews — do you answer ALL of them?
Honest answer: no — and you wouldn't want to pay for that. Readers judge the reviews they actually see: the recent ones and the prominent critical ones. So setup covers your working backlog — every unanswered review from the last six months, plus the older critical ones still doing damage. Your setup fee is quoted on that number, not on your lifetime total. And your monthly is priced on what actually arrives from here — a long-established profile that gets four reviews a month sits in THE SEAL, however big the archive.
What do you need from me?
About twenty minutes total. One short call so we capture your voice; "Manager" access to your Google Business Profile (a limited role — you stay owner and can remove us in two clicks); and your approval on the backlog drafts. After that, your only job is reading a one-page report each month.
I run a clinic — what about patient confidentiality?
This is where most reply services quietly get it wrong. Our healthcare replies never confirm that a reviewer is or was a patient and never reference a visit, date, or treatment — while still sounding warm and taking the feedback seriously. Every clinic reply is written under that discipline and checked by a lawyer.
What if I want to stop?
The monthly service is month to month: fourteen days' notice, no exit fee, no lock-in, no minimum term. The setup is different — it's one job, done in week one. Once we've delivered your backlog, that fee is earned whether you continue or not. It would not be fair to ask us to clear six months of reviews and then treat the bill as optional, and we don't think you'd expect it to work that way. Everything we've published stays on your profile, and once paid for, the responses belong to you.
